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Returns & Exchanges

RuckGear strives to offer excellent customer service to every client. High quality products are our pledge and to make you happy is our goal.

RuckGear has a 30-day returns and exchanges policy. You may return your merchandise unwashed, unworn or defective to RuckGear within 30 days upon the receipt of your product. Refunds will be applied to original credit card used at the time of purchase.

Postage will only be refunded on returns due to defective merchandise or an error in shipping. Postage will not be refunded on returns due to personal dislikes or sizing problems. In the event that the style being returned is no longer available for exchange, a product of equal value may be ordered.

Personalized Items

Custom items, such as but not limited to, engraving and printing, may not be returned or exchanged unless there is a deffect on the product.

For Returns or Exchanges

Please fill out the form at the contact us page with your name, the order number and a detailed explanation.

 

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